Head Office Contact Details

Phone: 02 8568 6500
Facsimile: 02 8568 6559
General Email: nsw@ccsgroup.com.au

Street Address: Level 4 10 Park Road Hurstville NSW 2220

Making a Payment

To make a payment by debit or credit card CLICK HERE.

Please ensure you enter your case number as the Bill/Invoice Reference. Failure to provide your CCSG reference on your payment will result in your money not being correctly allocated.

Should you wish to confirm your case number, please contact your case manager on 02 8568 6500.

Setting up a Direct Debit

To set up a payment arrangement by direct debit or to update your current payment details with Credit Collection Services Group Pty Ltd, please click on the link below to download our Direct Debit Authority form.


Once completed, signed and dated, please return to us by:


Post: PO Box 626 Hurstville NSW 2220

Fax: 02 8568 6599

Authority to speak with Third Party

Shoud you require that we speak with someone other than yourself in relation to your account with Credit Collection Services Group Pty Ltd, please click on the link below to download a Letter of Authority.


Please complete and return the form to us either by email to: nsw@ccsgroup.com.au or by post to:

Level 4 10 Park Road
Hurstville NSW 2170

Lodge a dispute or complaint concerning my account

If you are not satisfied with our handling of your account, CCSG has a formal Internal Dispute Resolution process in place to address your concerns.

You should first speak with your Account Manager who can transfer you to their Team Leader at your request should you wish to make a complaint regarding the handling of your account.

Should your concerns not be addressed adequately by the Team Leader over the phone, you may request your complaint be formally reviewed by putting your complaint in writing through our Internal Dispute Resolution process.

If you wish to make a formal complaint please click here to download, complete the form in full and then return to us at:

Email: complaints@ccsgroup.com.au

Fax: 02 8568 6599

Taking the guess work out of debt recovery

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