Frequently asked questions

Q:

How can I make payment?

A: CCSG accepts various payment methods. Please go to the Make A Payment section for further details.
   
   

Q:

I can't pay my whole debt in one go, what are my options?

A: Please contact our office to discuss your financial position and we will assist in determining what the most appropriate and affordable payment plan is that will suite you.
   
   

Q:

I have paid my debt, how come I still have a default on my credit file and how do I clear it?

A:

If a judgment has been entered and the judgment debt has been paid, you will need to either:

a. Contact your local Court. Click here to find your local Court.

b. Contact a solicitor

c. Contact Credit Collection Services Group on 02 8568 6500. Subject to fees, terms and conditions.

   
   

Q:

How do I find out if I have a default on my credit rating?

A: You should contact Veda Advantage to check your credit file and confirm if you have a default listed and request a free copy of your credit file.
   

Q:

Can I discuss someone else's account with you?

A: CCSG is more than happy to work with a friend, family member or financial counsellor to assist in any matter.  To enable us to liaise with a third party we require an authority form to be completed and returned to our office. Click here for the authority form.

Connect With Us!

Taking the guess work out of debt recovery

© Copyright CCSG 2011. All rights reserved. Created by Sitesuite.