CCSG Customer Service Charter

We are dedicated to understanding your needs and delivering a highly personalised and professional service. Our customer service charter forms the foundation of our partnerships, outlining the high standard you can expect as a CCSG client.

At the core of our client experience is the importance of building trust and respect. We cultivate a supportive environment through a commitment to ongoing communication, diligent reporting, expert counsel and rigorous procedures.

Click here to view our Customer Service Charter.

Communication

Communication is key to any successful partnership. Our clients have the peace of mind that comes with knowing they will be kept informed at every stage of the process and our staff will maintain integrity and discretion at all times.

Reporting

CCSG employs a dedicated Systems and Compliance Manager who works with our clients to develop highly customised reports that are tailored to individual requirements. Bespoke reports are delivered regularly and clearly outline the progress and collection status.

Systems and Procedures

We are committed to maintaining best practice systems and procedures to ensure you receive a high quality service within a cost effective framework.

We take pride in:

  • Maintaining effective records to provide a thorough and efficient system to prevent any delays or miss-communication
  • Auditing our procedures regularly to improve efficiency and minimise costs to you
  • Training staff to maintain expertise and maximise efficiency
  • Quality services and counsel

Compliance

CCSG understands that compliance is fundamental in maintaining your reputation and ours. We are committed to upholding all aspects of compliance and maintaining our responsibility to all parties involved in the debt recovery process.

We take pride in:

  • Employing licenced commercial agents
  • Conducting monthly industry training and quarterly compliance training and testing
  • Operating in a professional manner at all times
  • Providing formal internal dispute resolution and external dispute resolution should the need arise
  • Adhering to the guidelines established by ASIC and the ACCC for our industry
  • Fostering and promoting a culture of awareness, respect and fairness to debtors.

Our Team

The team at CCSG is educated, dynamic and motivated. We encourage our team to work autonomously while utilising the experience and expertise of their colleagues. We believe the key to our success is our people so we employ staff we want to work with, people we are proud to represent our clients.

We have a winning culture and a high work ethic that continues to drive our business from strength to strength.

Our Commitment to You

At CCSG, we welcome the opportunity to work with professional organisations. Our ultimate goal is to create a positive experience for all our clients so they want to work with us again and want to refer us on.

As the Managing Director of CCSG, I know how important your business is to you, so I make myself available to all my staff and clients. I look forward to working with you.

 

Daniel Taylor

Daniel Taylor MICM AICM(UK) MAICD
Managing Director
Phone:   (02) 8568 6501   
Email:     danieltaylor@ccsgroup.com.au

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