We are dedicated to understanding your needs and delivering a highly personalised and professional service. Our customer service charter forms the foundation of our partnerships, outlining the high standard you can expect as a CCSG client.
At the core of our client experience is the importance of building trust and respect. We cultivate a supportive environment through a commitment to ongoing communication, diligent reporting, expert counsel and rigorous procedures.
Click here to view our Customer Service Charter.
Communication is key to any successful partnership. Our clients have the peace of mind that comes with knowing they will be kept informed at every stage of the process and our staff will maintain integrity and discretion at all times.
CCSG employs a dedicated Systems and Compliance Manager who works with our clients to develop highly customised reports that are tailored to individual requirements. Bespoke reports are delivered regularly and clearly outline the progress and collection status.
We are committed to maintaining best practice systems and procedures to ensure you receive a high quality service within a cost effective framework.
We take pride in:
CCSG understands that compliance is fundamental in maintaining your reputation and ours. We are committed to upholding all aspects of compliance and maintaining our responsibility to all parties involved in the debt recovery process.
We take pride in:
The team at CCSG is educated, dynamic and motivated. We encourage our team to work autonomously while utilising the experience and expertise of their colleagues. We believe the key to our success is our people so we employ staff we want to work with, people we are proud to represent our clients.
We have a winning culture and a high work ethic that continues to drive our business from strength to strength.
At CCSG, we welcome the opportunity to work with professional organisations. Our ultimate goal is to create a positive experience for all our clients so they want to work with us again and want to refer us on.
As the Managing Director of CCSG, I know how important your business is to you, so I make myself available to all my staff and clients. I look forward to working with you.
Daniel Taylor MICM AICM(UK) MAICD
Phone: (02) 8568 6501